MIT principal research scientist and author of Turning Technology Into Business George Westerman says "Digital transformation marks a radical rethinking of how an organization uses technology, people and processes to fundamentally change business performance"
Digital Transformation transcends traditional roles like sales, marketing, and customer service and begs the chance to reimagine how we do business — how we engage our customers using digital technology and emerging trends to an advantage and stimuli for growth.
Thinking, planning, and implementing new digital tools and services sets you up to be agile, flexible, and ready to grow. And digital transformation begins and ends with the customer, adding value to every interaction. A key element of digital transformation is understanding the potential of your existing technology, identifying what processes you can adapt to leverage growth and systemisation.
First steps in your digital transformation can plant a significant first milestone, and can be as simple as a strategic process to invite and guide customers into a self served interactive journey using WP Visualize. Entry and exit from WP Visualize's Visualizations can be controlled via a simple to use management console.
Statistical analysis can assist you to make informed decsiions based on real, easy-to-follow analytics, which can be exported for use across a range of management tools.
WP Visualize ticks 2 significant objectives.
1. As an interactive tool to attract and engage potential customers and
2. A source of valuable data for the making of informed decisions based on your actual statistical data.
And as WP Visualize is designed to be implemented to existing websites and customer journeys, it can serve as a cruitial first step in the digital transformation of all businesses, regadless of size or how digitized (or not) they currently are.
86% of customers will pay more for a better customer experience.
Customer experience has fast become a top priority for businesses and 2021 will be no different. But, why are so many companies focusing on the customer experience and what happens to companies that choose to ignore it? Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, your customers will leave you.Source https://www.superoffice.com/blog/customer-experience-statistics/
No problem! Using WP Visualize SaaS (Software as a Sevice) solution puts you squarely on a path moving forward with a service & strategy that you can implement right away. EVEN WITHOUT A WEBSITE!